Step by Step Tutorial on Using Our Video Survey

Posted How-to / October 4, 2021
Kate Holland

A true grunge and rock music fan born in Seattle, Kate has moved across the country and started writing about her experience.

The relocation industry is revolutionizing, and we want to be a part of it. That’s why we’ve decided to implement an easier way for our customers to get an estimate. The software is user-friendly, but we’re providing you with a step-by-step tutorial on using our video survey. As a long-distance moving company that has been in the industry for quite some time, we wanted to set ourselves apart by providing the cutting edge technology to make a relocation a breeze.

The Traditional Way of Getting an Estimate Is Time-Consuming

Most customers are accustomed to the traditional way of getting a quote. The usual practice was to choose reputable cross-country movers, contact them, and wait for a relocation specialist to appear on the set date. The estimator would arrive for a detailed in-home survey of the home’s interior and all the household objects you would like transported. After you think through which of the additional long-distance moving services you’ll require, such as our swift packing service or the high-end auto transport service for your vehicle, the estimator will give you an accurate quote.

Creating Video Surveys Is Something You Can Do at Your Own Pace

Planning a move to another city may seem a dreadful process, especially since the start of the pandemic. With all the safety measures, such as social distancing, relocating to a new state has been made even more complex, raising the question of efficiency. But how does this sound – a way to get a free quote from the privacy of your home, done at the most convenient time for you and at your leisure? Does it sound like science fiction? 2021 has brought innovation into the industry through applications that calculate an accurate quote with the software for video surveys.

After Thorough Research, Our Company Decided to Add Innovative Software to Improve Customer Experience

The video software we use is powered by Yembo and is envisioned as a tool for creating your surveys from the privacy of your home. It’s intuitive and directs a customer through the whole process. In the end, it decreases the total time needed for an estimate from over an hour to around ten minutes, thus giving our customers the means to move efficiently.

Step by Step Tutorial on Using Our Video Survey

Just imagine all the steps you will have to take when you’re relocating to a new home – do thorough research on long-distance movers, and make a moving out for the first time list, so you don’t forget anything. If you add an in-home estimate on top of it, it’s a lot to handle, and it can cause anxiety about moving out. That’s where the virtual surveying software steps in to make the whole process smooth and convenient for our clients. Let’s answer some questions you might have regarding these types of surveys.

You Won’t Need a Demo, Just Follow Our Simple Guide

Think of it as starting a new project, but through a simple and user-friendly interface. It’s easy to use even if you’re last-minute relocating, and all you need to do is grab a mobile device with a camera on it. Here are the steps:

  • You enter a room in which you want to start recording and click on the record button.
  • You should slowly move the device, recording the room from right to left.
  • The software provides you with a default list of rooms. Additional rooms can be added if required.
  • You can freely talk during the recording process and point out the items you don’t want movers to move.
  • It may happen that you are not satisfied with the recording, but don’t worry, as you can create a new one and reupload.
  • If needed, you can record two videos of the same room, but you will need to create a custom room to upload it.
  • There’s a designated place where you can leave additional notes and data regarding a room or an item.
  • The process is rapid, as it usually takes about seven to ten minutes to make videos of the entire house.

The inventory list is generated in real-time, and you can download it in the text as a PDF file.

The Packing Algorithm Works Like Breeze

When relocating to a big city or any other destination, it’s up to you to decide whether you’ll require our camera-surveilled and secured storage facility or not. Still, you will be worry-free when it comes to packing materials. After the conducted recording and uploading, Yembo AI will add the required packing materials based on the volume of recorded items. Uploaded data can be customized later on, and you can choose custom crating for particular items.

You Can View the Recorded Data and Edit Tags and Other Things if Needed

The next step is to view the list made out of images generated from the recording. You should check if there’s something that was not detected, and you can also click to replace the wrong tags. While you view the recording, you should pay attention if there are any duplicate items. This may happen if some of your rooms are connected, and you might see the same object on both videos, so feel free to cancel it on one.

If a Customer Is Not Tech-Savvy, Our Customer Service Will Be of Great Assistance

If you are not sure you can do this properly, don’t worry. Our reliable customer service will help you in answering any questions you might have, as well as guide you through the process. By using a live call, a sales representative can flip your camera, so it faces the room. The call will be recorded entirely, and the AI will identify every item. You can still view the recorded data later on and change the tags, but you should recalculate every time you make a change to get an accurate quote.

Our Integrated Software Will Provide You With an Ultimate Relocating Experience

As the world of technology keeps evolving, our company strives to follow up and implement every possible tool for an even better customer experience. Our clients should only think through and decide where to live and focus on all the benefits of relocating; we are here to take care of the rest. With an integrated software solution, your transition with us will be seamless and efficient.

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