Essential Questions to Ask Movers Before You Hire Them

Posted Moving Essentials / December 20, 2023
Diana Road

A talented writer from Wichita, Kansas, with a passion for helping people navigate the stressful process of moving. With her extensive knowledge of the moving industry, Diana has become a go-to resource for useful info

Cross-country moving can be a complex journey, filled with important decisions. However, knowing the right questions to ask movers can simplify the whole ordeal and make this adventure a breeze. Let us guide you through this process and explore crucial inquiries that will ensure your relocation experience is stress-free and efficient.

Why Should You Have Questions to Ask Movers? The Importance of Good Pre-Move Preparation

Planning your relocation and preparing detailed moving company inquiries is more than a formality. It’s a crucial step in ensuring a successful and stress-free relocation. This practice empowers you to make informed decisions. It will also help you discover movers’ experience and expertise and distinguish legitimate professionals from the less scrupulous ones.

By inquiring about their services, experience, and costs, you gain a clear understanding of movers’ qualifications and what to expect. These will help you avoid scammers and predict some common mistakes like hidden fees or an inadequate white glove moving service.

Additionally, these questions reveal trustworthy moving services and their commitment to customer satisfaction. In the end, these are the factors that are pivotal in choosing a reliable white glove moving company for your relocation journey. Ultimately, preparing the right moving company questions leads to transparency and trust, laying the foundation for a smooth and safe relocation.

Without further ado, let’s go through some of these important queries.


How Long Have You Been in the Moving Business?

Knowing the duration a company has been in this business is crucial as it often reflects their level of expertise and reliability. Established companies with years of experience are more likely to have refined their processes, ensuring a smoother and easier relocation.

For a moving service evaluation, you can check the company’s website for its history or look for its profile on business accreditation websites such as Better Business Bureau (BBB). These platforms often provide details about the company’s inception and track record.

Can You Provide References or Testimonials?

Asking for references or testimonials is important to gauge the quality of service and customer satisfaction. Positive feedback from previous clients is a strong indicator of reliability and professionalism.

To check the authenticity of these references, you can contact the provided references directly or look for online reviews on independent websites. This helps ensure that the testimonials are genuine and gives you a clearer picture of the mover’s reputation in the market.

Are You Licensed and Insured?

A licensed company adheres to industry standards and regulations, which is a sign of legitimacy. Insurance, on the other hand, protects your belongings in case of damage or loss during the relocation.

To verify licensing, ask for their USDOT number and check it on the Federal Motor Carrier Safety Administration (FMCSA) website. For insurance, request proof of their insurance policy and ensure it covers the types of risks relevant to your relocation to another state.

What Is Your Policy for Handling Damage or Loss?

Understanding their policy for handling damages or loss is crucial in knowing how your belongings will be protected and compensated if an issue arises. This knowledge helps set realistic expectations and provides peace of mind.

To verify the accuracy of their policy, request a written copy and review it carefully. Pay attention to the details regarding claim filing procedures, liability limits, and the timeframe for reporting issues.

How Do You Address Customer Complaints or Disputes?

Knowing how a company addresses customer complaints or disputes is important as it reflects its commitment to customer service and resolution efficiency. A transparent and fair dispute resolution process is a sign of a reputable mover.

To check their process, you can ask for a copy of their dispute resolution policy. Additionally, researching their history of complaint handling through customer feedback on independent review sites or forums can provide insights into their actual practices and responsiveness.

What Services Do You Offer?

Being informed about the range of services offered by a company is crucial as it helps you tailor them to your specific needs. Understanding each service ensures you’re not paying for unnecessary options and are fully covered for the aspects you require.

At Kerb Movers, each option caters to different aspects of your relocation, ensuring a seamless transition whether you’re relocating across a small town or the country. Here’s a list of our white glove moving services and what they entail:

  • Long-distance moving services – our moving services are a cornerstone of what we offer. This includes the safe and efficient transport of your belongings from your old home to your new one. Our professional team ensures every item is handled with care, offering peace of mind throughout the whole process no matter the distance we need to cover.
  • Local moving services – what sets us apart is our approach to local moving. We handle both residential and commercial relocations, offering a unique and comprehensive service tailored to the specific needs of each client. Our team is skilled in navigating local routes efficiently. We’ll ensure a swift and secure relocation whether you’re moving to a new home or a completely new office.
  • Professional packing – We tailor our packing services to the inventory list you provide. It doesn’t matter if we are handling a small relocation requiring partial packing for up to 15 boxes or a larger relocation needing a full boxing-up option. Our team is equipped to store every item securely, ensuring its safety during transit.
  • Storage services – our storage solutions are ideal for those times when you need a secure place to keep your belongings, either for short or long periods. We offer climate-controlled, 24/7 monitored facilities, guaranteeing the safety and preservation of your items until you’re ready to receive them.
  • Auto shipping – for those relocating long distances or unable to drive their vehicle to a new location, auto shipping provides a safe and reliable means of transporting your car. We offer options for both open-air and enclosed transport, ensuring your vehicle is delivered safely to your future location.

Do You Handle Special Items Like Pianos or Antiques?

Knowing that your firm is equipped to manage rare and special items can save you unnecessary stress and financial strain. Our long-distance movers specialize in transporting special items, including pianos and antiques. We are trained to handle these delicate and valuable pieces with extra care, utilizing specialized equipment and techniques to ensure their safety and integrity during transit.

How Do You Protect Furniture and Delicate Items?

Ensuring the safety of these belongings during transit is vital, as some of them can be highly valuable or irreplaceable. To protect furniture and delicate items, Kerb Movers employs a variety of protective measures.

We use high-quality packing materials, such as bubble wrap and sturdy boxes, and employ careful wrapping and cushioning techniques. Our white-glove movers are trained in safe handling practices to ensure each object, especially fragile items, arrives at its destination in perfect condition.

How Do You Determine Your Rates?

Most companies generally determine their rates based on several factors. These include the distance of the relocation, the inventory list you provided, and the type of services required.

Some firms may also consider the time of year and the complexity of the relocation. It’s important to ask for a detailed quote to understand how the rates are broken down.

Are There Any Additional Fees I Should Be Aware Of?

Among your questions to ask moving companies should be an inquiry about additional fees. These are crucial to avoid unexpected costs. Some companies might charge extra for services like long carry, stairs fees, or handling bulky items.

Others may have fees for storage-in-transit or last-minute relocation scheduling changes. Anyhow, get a comprehensive list of all potential fees to ensure a clear understanding of the total cost.

What Payment Methods Do You Accept?

Understanding payment methods accepted by your company helps in planning your finances and setting the relocation budget. Most companies accept various forms of payment, including credit cards, checks, or cash. Knowing the payment options in advance helps you choose a mover that aligns with your needs.

What Happens if There’s a Delay on Moving Day?

Delays on a moving day can happen due to various reasons, such as weather conditions, traffic, or unforeseen logistical challenges. It’s important to know how your company handles such situations.

Typically, professionals have contingency plans in place, including rescheduling options or deploying additional resources to keep everything on track. Always inquire about their delay policy and how they communicate updates in such scenarios.

How Do You Handle Unexpected Challenges During the Move?

Their ability to handle unexpected challenges during relocation is crucial. This includes issues like access restrictions, damage to items, or vehicle breakdowns.

Reputable movers have standard procedures to address such challenges, including backup plans, skilled staff for problem-solving, and appropriate insurance coverage for damages. Asking about their approach to unexpected situations can give you insight into their level of preparedness and customer service quality.

Are There Any Preparations I Should Make Before the Move?

Always ask your firm what is safe for you to do before their arrival so you can make this whole ordeal more straightforward. There are certainly several preparations you can make to ensure a smooth process. Firstly, you may want to downsize your home and decide what to keep, sell, or donate. Remember to properly label all boxes and create an inventory of your belongings for easier tracking.

It’s also beneficial to prepare an essentials box with items you’ll need immediately upon arrival at your new home. Additionally, ensure that all the paths are clear of obstacles and, if necessary, reserve parking spaces for the relocation vehicle. These steps not only make the whole process more efficient but also help reduce the risk of injury, damage, or loss.

How Can I Contact You During the Move for Updates?

Staying in contact with your company during the move is important for peace of mind and coordination. Most firms provide a point of contact, such as a coordinator or customer service representative, who can be reached via phone or email. Ensure you have all necessary contact information before the big day, and inquire about the best method and times for getting updates.

Let Us Be the Right Answer to All of Your Questions

Conducting thorough research and asking the right questions are key to a seamless relocation. Realizing the value of these steps is your first move toward a hassle-free relocation. So, don’t hesitate to reach out to Kerb Movers and secure your booking.

Once you choose our services, navigating the intricacies of your relocation becomes significantly easier. We are committed to making your transition as smooth and serene as possible. With our experts guiding you, you can focus on the exciting new chapter ahead, leaving the logistics in our capable hands.

    Get a Free Estimate (877) 266-8997